A digital forensics firm was engaged to assist with the investigation and determine the nature and full scope of the breach. Email Account Breaches Reported by Cincinnati Parenting Centerīeech Acres Parenting Center in Cincinnati has discovered email accounts containing client data have been accessed by an unauthorized individual. As a precaution against identity theft and fraud, affected individuals have been offered a complimentary 12-month membership to the Experian IdentityWorks identity theft protection service. ZocDoc said approximately 7,600 individuals across the United States have been affected. Security practices have now been strengthened, regular security audits will continue to be conducted, and steps have been taken to enhance those audits.

ZocDoc said it performed a review of its software and code and the programming errors have been corrected. Patient data potentially accessed included names, email addresses, phone numbers, appointment histories with the practice, insurance information, Social Security numbers, and medical information provided by individuals in connection with appointments booked through the service. ZocDoc said there is no evidence to suggest there have been any further disclosures of patient data. In all cases, the individuals who could have accessed patient data improperly were healthcare providers and are therefore bound to maintain the privacy and security of patient data. The investigation revealed programming errors had occurred that meant from August 2020 until the errors were discovered and corrected, certain past and current practice staff members had access the provider portal, when their accounts should have been either decommissioned, deleted, or been limited. ZocDoc, a New York-based provider of a platform that allows prospective patients book appointments with doctors and dentists, has discovered a bug in its software that allowed patient data to be accessed by medical and dental practices when access should have been restricted. ZocDoc Says Programming Error Resulted in Exposure of Patient Data

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